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Terms of Service

1. SCOPE AND ACCEPTANCE. These Terms of Service and Sale ("Terms") govern access to and use of the RDAE platform ("RDAE", "the platform"), operated by DIAMBILAY BUSINESS CENTER (D.B.C.), a French SAS whose full details appear in our Legal Notice ("DBC", "we"). They apply to every visitor, registered user, buyer, coach and affiliate. By creating an account, placing an order or otherwise using the platform, you accept these Terms and our Privacy Policy. If you do not accept them, please do not use the platform.

2. YOUR ACCOUNT AND SECURITY. You must provide accurate, up-to-date information and keep your login credentials confidential. You are responsible for activity carried out through your account, and must notify us without delay at contact@rdaelearning.com of any unauthorised use. You must have the legal capacity to enter into a contract; where you act as a consumer, you benefit from the mandatory protections of the French Consumer Code (Code de la consommation).

3. OUR SERVICES. RDAE offers online courses, individual and group coaching, downloadable and streamed digital products, and live or recorded webinars, in English and French. The features, content and access duration of each offer (lifetime or time-limited) are described on the relevant product page. We may adjust, add or withdraw content to improve the service, without reducing the rights you have already paid for.

4. ORDERS, PRICES AND PAYMENT. Prices are shown on the platform in euros (EUR) and, where applicable, include value-added tax (VAT) at the applicable rate; any additional taxes or fees are indicated before you confirm. An order is formed when you confirm it and payment is authorised. Payments are processed securely by our providers Stripe and/or PayPal through their hosted checkout; we do not receive or store your full card details. An electronic invoice is issued for each purchase and is available from your account. If a payment fails or is reversed, access to the corresponding product may be suspended.

5. RIGHT OF WITHDRAWAL. If you are a consumer, you normally have fourteen (14) days from the conclusion of the contract to withdraw from a purchase of services, without giving a reason, in accordance with Article L221-18 of the Consumer Code. HOWEVER, for digital content supplied on an intangible medium (courses, downloads, streamed materials), where you ask to obtain immediate access before the end of the withdrawal period and expressly acknowledge that you thereby lose your right of withdrawal, you waive that right once performance has begun, in accordance with Article L221-28, 13° of the Consumer Code. For a service whose performance you asked to begin during the withdrawal period and from which you then withdraw, you may owe an amount proportionate to what was provided. To exercise the right where it applies, contact us at contact@rdaelearning.com.

6. REFUNDS. Where the right of withdrawal applies and has not been waived, we refund the sums paid using the same means of payment, within fourteen (14) days, as required by law. Beyond the legal cases, any commercial refund or guarantee is the one stated on the product page. These provisions do not affect your statutory rights.

7. LEGAL GUARANTEES. As a consumer you benefit from the legal guarantee of conformity (garantie légale de conformité, Articles L217-3 et seq. of the Consumer Code) and from the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code). Digital content and services must match their description and be fit for their intended purpose; if they are not, you may obtain that they be brought into conformity or, failing that, a price reduction or a refund under the conditions provided by law. To make a claim, write to contact@rdaelearning.com.

8. LICENCE TO USE CONTENT. Courses, materials and other content you access or purchase are licensed to you for your own personal, private and non-transferable use. You may not copy, share, publish, resell, sublicense, redistribute or make available to third parties any content, in whole or in part, nor circumvent any technical protection measure. The licence lasts for the access period shown at purchase and ends if it is terminated for breach.

9. COACHES AND AFFILIATES. Coaches may create and offer content and profiles, which DBC reviews before publication; affiliates may promote the platform. Coaches and affiliates are remunerated according to the separate agreement or programme terms accepted with DBC, and undertake to respect these Terms, applicable law and third-party rights. Coaches and affiliates act in their own name and are responsible for the accuracy and lawfulness of what they publish or promote.

10. ACCEPTABLE USE. You agree not to misuse the platform: no unlawful, infringing, deceptive or harmful use; no attempt to access accounts or data that are not yours; no scraping, reverse engineering, overloading or disrupting the service; and no uploading of malicious code. We may remove content or restrict access that breaches these rules or the law.

11. INTELLECTUAL PROPERTY AND SOFTWARE. All site content, courses, text, graphics, logos and trademarks are the property of DBC or its licensors and are protected by intellectual-property law; nothing in these Terms transfers ownership to you. The platform software was designed and developed by Gerald Ngongo Kalala and is licensed to Diambilay Business Center (D.B.C.), France; DBC operates the platform under that licence. Any reproduction, representation or reuse of the content or software, in whole or in part, without prior written authorisation is prohibited.

12. LIABILITY. We provide the platform with reasonable care and aim for continuous availability, but we do not warrant that the service will be uninterrupted or error-free. To the extent permitted by law, DBC is not liable for indirect or unforeseeable damage; nothing in these Terms limits liability that cannot lawfully be limited, including a consumer's statutory rights or liability for death, personal injury or fraud. You remain responsible for how you apply the information and training provided.

13. SUSPENSION AND TERMINATION. You may close your account at any time. We may suspend or terminate access, with notice where reasonably possible, if you seriously or repeatedly breach these Terms or the law, or to protect the platform and its users. Provisions that by their nature should survive (intellectual property, liability, applicable law) continue after termination.

14. CONSUMER MEDIATION AND ONLINE DISPUTE RESOLUTION. In case of a dispute, please first contact us at contact@rdaelearning.com so we can seek an amicable solution. If it is not resolved, a consumer is entitled, free of charge, to have recourse to a consumer mediator (médiation de la consommation, Articles L611-1 et seq. of the Consumer Code); the competent mediator for DBC is [mediator name and website to be designated]. Consumers resident in the European Union may also use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

15. GOVERNING LAW AND JURISDICTION. These Terms are governed by French law. Where you contract as a consumer, you also keep the benefit of the mandatory protective rules of your country of habitual residence, and you may bring proceedings before the courts having jurisdiction there. Subject to those consumer protections, any dispute falls under the jurisdiction of the competent French courts.

16. UPDATES AND ACCEPTANCE. We may amend these Terms; the version in force is the one published here, and material changes are notified where the law requires it. By creating an account, placing an order or continuing to use the platform, you accept these Terms and our Privacy Policy.